We build and run the Customer Reactivation Engine: done-for-you direct mail campaigns that bring back customers who've stopped ordering from your store. We handle the strategy, segmentation, copy, design, printing, mailing, and tracking, start to finish. You give us a customer export and your offer. We bring the people on it back to your store.

US e-commerce brands with real customer bases, healthy order values, and stores that are still growing. If you sell premium physical products and you've got customers who ordered and went quiet, this was built for you. The free Revenue Recovery Report is the fastest way to find out where your store stands: it gives you an honest signal in about 2 minutes, and the math gets settled for real on the call. If your store isn't there yet, we'll tell you plainly and point you at what to build first.

No. And we'd be suspicious of anyone in this business who does. A guarantee is what an agency offers when it can't show you math. What we do instead: we qualify hard and turn away most stores that apply, we do the math on your real numbers before you spend a dime, and we price the first campaign at print and postage so finding out costs less than a slow day of ad spend. Since 2008, across more than a thousand clients, that's been enough.

Your first campaign is $699. That covers print and postage for 1,000 pieces to your best customer segment. No agency fee. No setup charge. No creative fee. Once our time is counted, we lose money on it, on purpose, because we'd rather prove what the Customer Reactivation Engine does for your specific list than ask you to take our word for it. After that first campaign proves out, the Monthly Retainer starts at $5,000/month plus print and postage at actual cost, with no markup on postage, ever.

That's the most common thing we hear, and it almost always comes down to one of three things: the wrong list, the wrong offer, or a single piece instead of a sequence. One mailing is not a campaign. Our systematic multi-touch sequences with real segmentation are a fundamentally different approach from what most businesses have tried. That's also why the $699 first campaign exists: so you can see the difference without betting real money.

Email open rates average 15-25% on a good day. Which means 75-85% of your list never sees your message. A physical mailing gets picked up, read, and often kept on the counter. It reaches the people your emails never get to. It arrives in a channel your competitors almost certainly aren't using. And because it's physical, it earns a kind of attention nothing digital can.

About three weeks, start to finish. The kickoff call handles everything at once: agreement signed, onboarding done live, payment collected. Within a couple of business days, your list is processed and your proof is in your inbox. Once you approve it, your mail is sent out within a business day or two. We check in at the midpoint, and at the end we sit down together and review the results in your own dashboard. Most direct mail shops take 30 to 60 days to get a single piece mailed. From kickoff to mail is under a week with us.

If your dashboard says the channel works (and for qualified stores, it usually does), you can move to the Monthly Retainer: one complete 3-piece sequence per month, Reintroduction, Value Reinforcement, Urgency, with all strategy, production, mailing, tracking, and a monthly results review. Starting at $5,000/month plus print and postage billed separately at actual cost. No markup on postage, ever.

Stores with no order history (nothing to reactivate). Small lists with low order values. Amazon-only sellers (Amazon owns your customer data, not you). Anyone looking for a one-time Hail Mary instead of a channel. And anyone who wants to micromanage the creative: you approve proofs, but you're hiring us for the methodology.